Privacy Policy

Effective Date: October 22, 2025

SYNTONIX ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you engage with our teaching and retraining services in specialized and advanced STEM topics ("Services"). Our Services are provided through in-person or virtual sessions and do not involve shipping physical products or enabling online downloads.

By enrolling in or participating in our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not provide us with your personal information or use our Services.

1. Information We Collect

We collect personal information necessary to provide and improve our Services. This may include:

• Contact Information: Name, email address, phone number, and mailing address (for billing or session coordination).
• Enrollment and Payment Details: Educational background, professional experience, payment information (e.g., credit card details processed via third-party providers), and billing address.
• Interaction Data: Attendance records, feedback, session notes, and communications related to your participation (e.g., emails or messages about course progress).
• Device and Usage Information: If you access our website or virtual platforms for scheduling, IP address, browser type, and session duration (for security and analytics).

We do not collect sensitive personal information (e.g., health data or biometric information) unless voluntarily provided for accommodations, in which case it is handled with extra care.

2. How We Collect Information

• Directly from You: Through enrollment forms, registration portals, emails, or during interactions with our instructors or staff.
• Automatically: Via website cookies or analytics tools for site functionality and security (e.g., to prevent fraud).
• From Third Parties: Payment processors for transaction verification or professional networks if you link them during registration.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Delivering and managing your Services (e.g., scheduling sessions, providing certificates).
• Communicating with you about enrollment, updates, or feedback.
• Processing payments and invoicing.
• Improving our Services through aggregated, anonymized data (e.g., analyzing course effectiveness).
• Complying with legal obligations, such as tax reporting.

We do not use your information for marketing unrelated to our Services without your explicit consent.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it in limited circumstances:

• Service Providers: With trusted third parties (e.g., payment processors like Stripe or virtual platform hosts like Zoom) who assist in delivering Services, bound by confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you.

We ensure shared parties adhere to privacy standards comparable to ours.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, such as encryption for sensitive data, access controls, and secure servers. However, no method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined (e.g., enrollment records for 7 years for legal compliance) or as required by law. Upon request or completion of Services, we securely delete or anonymize data.

7. Your Rights and Choices

Depending on your location, you may have rights under applicable laws (e.g., GDPR, CCPA):

• Access, correct, or delete your personal information.
• Opt out of certain uses (e.g., analytics cookies).
• Withdraw consent where applicable.

To exercise these rights, contact us at support@syntonix.com. We respond within 30 days and verify requests to prevent unauthorized access.