Refund Policy
Thank you for choosing SYNTONIX for your education and training needs. This Refund Policy outlines the terms and conditions for refunds related to our services, including online courses, virtual workshops, and in-person training sessions. As a services-only company with no physical products or downloadable content, as noted in our Shipping Policy, this policy focuses on the delivery of our educational services. Please read this policy carefully before signing up for our services.
1. General Refund Guidelines
- All purchases of our services are non-refundable except as explicitly outlined in this policy.
- Refunds, where applicable, are processed to the original payment method within 10 business days of approval.
- Eligibility for refunds depends on the type of service purchased and the specific circumstances outlined below.
2. Online Courses and Virtual Workshops
- 7-Day Money-Back Guarantee If you are not satisfied with an online course or virtual workshop, you may request a full refund within 7 calendar days of your purchase date, provided you have not completed more than 25% of the course or workshop content. Completion is measured by the percentage of videos watched, quizzes submitted, or modules accessed, as tracked by our platform.
- Non-Completion of Course: No refunds will be issued for online courses or virtual workshops after the 7-day period or if more than 25% of the content has been accessed, regardless of whether the course is completed.
- Technical Issues: If you experience technical difficulties accessing our online services and we are unable to resolve the issue within 48 hours of your report, you may be eligible for a full or partial refund, at our discretion. Please contact our support team at support@syntonix.com to report issues promptly.
3. In-Person Training Sessions
- Cancellation by You:
- If you cancel your registration for an in-person training session at least 14 calendar days before the scheduled start date, you are eligible for a full refund, less a 10% administrative fee to cover processing costs.
- Cancellations made between 7 and 13 calendar days before the start date are eligible for a 50% refund.
- No refunds will be issued for cancellations made less than 7 calendar days before the start date or for non-attendance without prior notice.
- Cancellation by Us: If we cancel an in-person training session due to insufficient enrollment, scheduling conflicts, or unforeseen circumstances, you will receive a full refund or the option to transfer your registration to another session of equivalent value, at your discretion.
4. Subscription-Based Services
- If you subscribe to a recurring service (e.g., monthly access to a learning platform), you may cancel your subscription at any time through your account settings or by contacting support@syntonix.com.
- No refunds will be issued for payments already processed for the current billing cycle. Cancellation will take effect at the end of the current billing period, and you will retain access until that time.
5. Non-Refundable Circumstances
- No refunds will be issued for services accessed beyond the thresholds outlined above (e.g., more than 25% of online content or after the cancellation window for in-person sessions).
- Refunds will not be granted for reasons such as change of mind, scheduling conflicts, or failure to meet course prerequisites, except as specified in this policy.
- Promotional or discounted services are non-refundable unless otherwise stated at the time of purchase.
6. Refund Request Process
- To request a refund, contact our support team at support@syntonix.com with your name, order number, and reason for the request.
- Refund requests must be submitted within the eligible timeframes outlined above.
- We may require additional information, such as proof of technical issues or confirmation of non-attendance, to process your request.
7. Privacy and Data Handling
Any personal information provided during the refund process will be handled in accordance with our Privacy Policy. We may retain certain data as required for accounting or legal purposes.
8. Policy Updates
This Refund Policy is effective as of October 22, 2025, and may be updated periodically to reflect changes in our services or legal requirements. Updates will be posted on our website, and we recommend